Return & Replacement Policy for TenorArts
At TenorArts, we are committed to providing our customers with high-quality products and excellent customer service. We understand that sometimes, despite our best efforts, products can arrive defective or damaged. To ensure that you have a smooth and hassle-free shopping experience with us, we have a strict Return & Replacement Policy in place.
No return on sold products:
All sales on TenorArts are final. We do not accept returns or exchanges, except for defective products. We encourage customers to carefully review their orders before submitting them. We take great care to accurately describe our products and provide high-quality images to give you a clear understanding of what you are purchasing.
Replacement of Defective Products:
Defective product will be replaced within 15 days of applying for replacement through mail. If you receive a defective product, we apologize for any inconvenience this may cause. Please contact us within 15 days of receiving the product by emailing us at support@tenorarts.in . Please provide us with your order number, a description of the issue, and any relevant photos or videos. This will help us to quickly identify and resolve the problem.
Once we receive your request, our customer support team will review your claim and provide you with instructions on how to return the product. Please note that we require the original packaging and any accessories to be included with the returned item. You are responsible for shipping the item back to us, and we recommend using a trackable shipping method to ensure that the item is delivered to us safely.
Once we receive the defective product, we will inspect it to confirm that it is indeed defective. If we find that the product is not defective or that the damage was caused by misuse or neglect, we reserve the right to refuse a replacement. If the product is deemed defective, we will send you a replacement at no additional cost to you.
Please note that the replacement process can take up to 14 business days from the time we receive the defective product. We appreciate your patience and understanding during this time.
Exclusions from our Return & Replacement Policy:
We reserve the right to refuse any returns or replacements that do not meet our policy requirements. This includes products that have been used or damaged after delivery, products that have been modified or altered, and products that have been purchased on clearance or as part of a special promotion.
If you have any questions or concerns about our Return & Replacement Policy, please do not hesitate to contact us. We are always here to help.
Cancelling an Order:
If you wish to cancel an order that you have placed with us, please contact us within 24 hours of placing the order. If the order has not yet been shipped, we will cancel the order and issue a full refund. If the order has already been shipped, you will need to follow our Return & Replacement Policy to receive a refund.
Damaged or Lost Shipments:
We take great care in packaging and shipping our products to ensure that they arrive in excellent condition. However, sometimes things can go wrong during shipping. If you receive a package that appears to have been damaged during shipping, please contact us immediately. We will work with the shipping carrier to resolve the issue and provide you with a replacement or a refund. If your package is lost in transit, we will also work with the shipping carrier to track down the package and provide you with a replacement or a refund.
In conclusion, we want to ensure that you have the best shopping experience with us. We are always here to answer any questions or concerns that you may have, so please do not hesitate to contact us.
Thank you for choosing TenorArts for your shopping needs.
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